Question 1

Which of the following is a type of a gesture?

Accepted Answer

A)  Prosody
B)  Intonation
C)  Syntax
D)  IllustratorE) B) and D)
F) All of the above

Question 2

In the United States, eighteen inches to four feet is the accepted distance when communicating with business associates and casual acquaintances.

Accepted Answer

A) True 
 B)False

Question 3

A listener is overwhelmed with incoming data and has to decide which data will be processed and remembered. This situation is an example of:

Accepted Answer

A)  procrastination.
B)  self-efficacy.
C)  cognitive dissonance.
D)  information overload.E) A) and C)
F) B) and C)

Question 4

People have a tendency to allow their minds to wander while attending a conference or a business seminar because:

Accepted Answer

A)  much of what people say is expressed by nonverbal.
B)  people are in the habit of indulging in selective listening.
C)  most humans have a capacity for listening at a speed that far exceeds the ability of the fastest speaker.
D)  from childhood, most people are trained to listen with less tolerance for distractions and more feedback to the speaker.E) None of the above
F) All of the above

Question 5

List the three functions of nonverbal communication described by Albert Mehrabian.

Accepted Answer

The following are the three fu...

Question 6

_____ involves listening with greater concentration, less tolerance for distractions, and more feedback to a speaker.

Accepted Answer

The answer of _____ involves listening with greater concentration, less...

Question 7

Why is the need to be heard and understood crucial to human relations?

Accepted Answer

Most people have a very strong need to h...

Question 8

The " ______ curve of forgetting" shows that we remember less than half of what we've heard after an hour and about one-fourth after a week.

Accepted Answer

The answer of The " ______ curve of forgetting" shows...

Question 9

Emotional timing refers to the emotional quotient of a listener.

Accepted Answer

A) True 
 B)False

Question 10

The process of doing business can be badly hampered by prejudice.

Accepted Answer

A) True 
 B)False

Question 11

Which of the following best describes situational timing?

Accepted Answer

A)  It refers to a listener's situation when a message is received.
B)  It refers to the emotional readiness of a listener to hear a message.
C)  It is a method listeners use to hear only what they want to hear in a given situation.
D)  It means that communication should fit the other topics being discussed in a particular situation.E) A) and B)
F) A) and C)

Question 12

A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization.

Accepted Answer

A) True 
 B)False

Question 13

Which of the following statements is true of cultures across the globe?

Accepted Answer

A)  Success with clients from high-context cultures depend on several factors other than the products or services being offered.
B)  In a low-context culture, a written agreement, such as a contract, cannot be taken at face value.
C)  In a low-context culture, people lay greater emphasis on nonverbal signals as compared to high-context culture.
D)  For clients from high-context cultures, a written agreement is much more important than the social context surrounding the contract.E) None of the above
F) All of the above

Question 14

Written communication is a method of delivering nonverbal messages.

Accepted Answer

A) True 
 B)False

Question 15

Filtering reflects what a person decides to hear only what he or she wants to hear.

Accepted Answer

A) True 
 B)False

Question 16

In the case of selective listening:

Accepted Answer

A)  a listener deliberately chooses what he or she wants to hear.
B)  a listener deliberately tunes out distractions.
C)  a listener's subconscious mind decides which part of a conversation to register.
D)  a listener's subconscious mind tunes out distractions.E) B) and C)
F) A) and D)

Question 17

Prejudice can overlap with jealousy.

Accepted Answer

A) True 
 B)False

Question 18

Some red flag words can have implied meanings beyond their literal meaning.

Accepted Answer

A) True 
 B)False

Question 19

How is a grapevine different from a rumor mill?

Accepted Answer

The grapevine is not exactly the same th...

Question 20

Bad situational timing can ruin an otherwise good business undertaking.

Accepted Answer

A) True 
 B)False

Exam 6: Communication and Human Relations

The " ______ curve of forgetting" shows that we remember less than half of what we've heard after an hour and about one-fourth after a week.

Correct AnswerverifiedShow Answer

Written communication is a method of delivering nonverbal messages.

Correct AnswerverifiedShow Answer

Which of the following best describes situational timing?

Correct AnswerverifiedShow Answer

A major cause that underlies poor listening habits is that most people from childhood are taught that listening requires energy, attention, and organization.

Correct AnswerverifiedShow Answer

In the case of selective listening:

Correct AnswerverifiedShow Answer

Filtering reflects what a person decides to hear only what he or she wants to hear.

Correct AnswerverifiedShow Answer

Which of the following statements is true of cultures across the globe?

Correct AnswerverifiedShow Answer

Emotional timing refers to the emotional quotient of a listener.

Correct AnswerverifiedShow Answer

How is a grapevine different from a rumor mill?

Correct AnswerverifiedThe grapevine is not exactly the same th...View AnswerShow Answer

People have a tendency to allow their minds to wander while attending a conference or a business seminar because:

Correct AnswerverifiedShow Answer

_____ involves listening with greater concentration, less tolerance for distractions, and more feedback to a speaker.

Correct AnswerverifiedShow Answer

In the United States, eighteen inches to four feet is the accepted distance when communicating with business associates and casual acquaintances.

Correct AnswerverifiedShow Answer

List the three functions of nonverbal communication described by Albert Mehrabian.

Correct AnswerverifiedThe following are the three fu...View AnswerShow Answer

Some red flag words can have implied meanings beyond their literal meaning.

Correct AnswerverifiedShow Answer

A listener is overwhelmed with incoming data and has to decide which data will be processed and remembered. This situation is an example of:

Correct AnswerverifiedShow Answer

Prejudice can overlap with jealousy.

Correct AnswerverifiedShow Answer

The process of doing business can be badly hampered by prejudice.

Correct AnswerverifiedShow Answer

Why is the need to be heard and understood crucial to human relations?

Correct AnswerverifiedMost people have a very strong need to h...View AnswerShow Answer

Which of the following is a type of a gesture?

Correct AnswerverifiedShow Answer

Bad situational timing can ruin an otherwise good business undertaking.

Correct AnswerverifiedShow Answer

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The grapevine is not exactly the same th...
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The following are the three fu...
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Most people have a very strong need to h...
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