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Prudential HealthCare,managed care plan,recently implemented a system that links its internal systems to the corporate networks of large subscribers.This lets benefits managers at companies enroll new employees themselves-rather than sending paperwork or dialing Prudential's call centre.It also allows people to check their eligibility and claim status,or change doctors at any hour of the day.The system that was implemented is most likely a(n) :


A) extranet
B) customized search engine
C) electronic downloadable information (EDI)
D) customized database management system

E) None of the above
F) B) and C)

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Kraft distributes Starbucks coffee in supermarkets.This is called a(n) :


A) dual distribution.
B) strategic channel alliance.
C) cooperative distribution.
D) integrated channel alliance.

E) A) and C)
F) A) and D)

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Brokers are independent firms or individuals whose principal function is to:


A) represent a single producer and are responsible for the entire marketing function of that producer.
B) work for several producers and carry non-competitive, complementary merchandise in an exclusive territory.
C) take title to merchandise but sell only to buyers who call on them, pay cash for merchandise, and furnish their own transportation for the merchandise.
D) bring buyers and sellers together to make sales.

E) All of the above
F) A) and C)

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If you were to draw a graphic representation of marketing channels of distribution,it would most likely resemble a(n) :


A) diamond.
B) abstract figure.
C) pyramid.
D) pipeline.

E) A) and D)
F) None of the above

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Which limited-service wholesalers perform no facilitating functions?


A) selling agents and drop shippers
B) manufacturers' agents and selling agents
C) specialty merchandise wholesalers and rack jobbers
D) cash-and-carry wholesalers and truck jobbers

E) None of the above
F) A) and C)

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A regional manufacturer of dairy products has developed a frozen soy-based yogurt product.It feels the choice of distribution channel is critical to the product's success,especially since it wants to have the product distributed nationally.However,it will take some time before sales take off,and it wants to make sure the marketing program is consistent everywhere.It should use:


A) its own sales force to sell directly to retailers.
B) the services of a selling agent to sell to general merchandise wholesalers who will sell to retailers.
C) a dual distribution system composed of both direct and indirect wholesalers.
D) manufacturers' agents to sell to truck jobbers who in turn will deal with retailers.

E) B) and D)
F) A) and B)

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Which of the following statements is NOT a justification for carrying inventory?


A) It offers a buffer against variations in supply and demand.
B) It provides better customer service.
C) It protects the firm from contingencies such as strikes.
D) It promotes purchasing and transportation cost increases.

E) None of the above
F) A) and B)

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Figure: 14-1 Figure: 14-1   -A variety of terms are used for marketing intermediaries.They vary in specificity and use in consumer and business markets.According to Figure 14-1,the term that would be used to describe the intermediary in Cell  B,  would be __________. A) retailer B) middleman C) wholesaler D) agent or broker -A variety of terms are used for marketing intermediaries.They vary in specificity and use in consumer and business markets.According to Figure 14-1,the term that would be used to describe the intermediary in Cell "B," would be __________.


A) retailer
B) middleman
C) wholesaler
D) agent or broker

E) A) and D)
F) B) and C)

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When Kraft Foods uses the distribution system of Ajinomoto,a major Japanese food company,to market its Maxwell House coffee in Japan.It is employing a(n) ___________ strategy.


A) strategic channel alliance
B) industrial distributor
C) dual distribution system
D) direct marketing channel

E) C) and D)
F) A) and D)

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Rob stops at the supermarket to purchase a package of Oreo and other groceries.He is the ultimate consumer in a pipeline from the producer through intermediaries including the grocery store.This pipeline is actually a:


A) consumer market.
B) marketing intermediary.
C) marketing channel.
D) transactional function.

E) A) and D)
F) A) and C)

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International Products,Burlington,Ontario,a firm that sells industrial cleansers and lubricants wanted to sell its product to factories,hospitals,and labs in China,but it did not have the necessary expertise.As a result International Products hired Asia Marketing & Management to sell,stock,and deliver a full assortment of products to the Chinese market.Asia Marketing & Management is an example of a(n) :


A) agent.
B) wholesaler.
C) business distributor.
D) retailer.

E) B) and C)
F) A) and D)

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Which of the following is an example of a storage cost that would be considered a part of inventory costs?


A) warehousing space and materials handling costs
B) costs due to possible loss, damage, pilferage, or obsolescence
C) opportunity costs resulting from tying up funds in inventory instead of using them in other, more profitable investments
D) costs of the finished goods inventory itself

E) All of the above
F) None of the above

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The ice roads play a vital ________________ in the ____________ of Canada's growing diamond industry.


A) supply chain; logistics function
B) logistics function; supply chain
C) pricing function; supply chain
D) supply chain; pricing function

E) A) and B)
F) B) and C)

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GE sells certain appliances directly to home and apartment builders but uses retail stores to sell other appliances to regular homeowners.GE is using:


A) strategic channel alliance.
B) multichannel distribution.
C) parallel distribution.
D) multi-intermediary distribution.

E) All of the above
F) A) and D)

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Which of the following statements about air carriers is true?


A) One advantage of air carriers is door-to-door delivery.
B) There are no space constraint limitations as to what can be transported in planes.
C) This method of transportation is especially effective for piggybacking.
D) They are commonly used for perishable flowers, clothing, and electronics parts.

E) C) and D)
F) None of the above

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When Dell Computer sells made-to-order PCs via its website,it is an example of which type of marketing channel?


A) Direct channel
B) Indirect channel
C) Strategic channel alliances
D) Marketing channel

E) None of the above
F) B) and D)

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When Walmart is evaluating between trucking and using the train to distribute their products from warehouse to store,they note that using the train can only occur once per week,while trucking can happen every day.These two modes are likely being evaluated on:


A) cost
B) time
C) capability
D) frequency

E) B) and C)
F) C) and D)

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Walmart can obtain cooperation from manufacturers in terms of product specifications,price levels,and promotional support,given its position as the world's largest retailer. This channel arrangement is an example of a(n) :


A) administered vertical marketing systems
B) integrated vertical marketing system
C) contractual vertical marketing system
D) corporate vertical marketing system

E) B) and C)
F) A) and D)

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TB Figure: 1 TB Figure: 1   -The marketing dashboard above (TB Figure 1) suggests A) there is an inverse relationship between out-of-stocks and on-time delivery. B) as out-of-stocks go up, so do on-time deliveries. C) delivery times are improving. D) out-of-stocks are trending downwar -The marketing dashboard above (TB Figure 1) suggests


A) there is an inverse relationship between out-of-stocks and on-time delivery.
B) as out-of-stocks go up, so do on-time deliveries.
C) delivery times are improving.
D) out-of-stocks are trending downwar

E) B) and D)
F) C) and D)

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Vertical integration can lead to legal prosecution if:


A) mergers create too much competition.
B) a corporate system attempts to become a contractual system.
C) an administered system attempts to become a corporate system.
D) there is potential to lessen competition or create a monopoly.

E) None of the above
F) C) and D)

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