Question 1

The force field analysis model includes all of the following EXCEPT:

Accepted Answer

A)  process forces.
B)  driving forces.
C)  unfreezing.
D)  refreezing.
E)  restraining forces.F) A) and B)
G) D) and E)

Question 2

According to some experts, the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Accepted Answer

A) True 
 B)False

Question 3

The four stages of appreciative inquiry, in order, are:

Accepted Answer

A)  problem identification, envisioning, choosing the best solution, appreciating
B)  dialoguing, innovating, creating, appreciating
C)  problem identification, causal analysis, recommended solutions, choosing the best solution
D)  discovery, dreaming, designing, delivering
E)  none of the above.F) B) and C)
G) C) and D)

Question 4

Refreezing refers to:

Accepted Answer

A)  getting one's own way in organizational politics.
B)  a management practice used to discourage newcomers from staying with the organization.
C)  aligning the organization's systems with the desired behaviors to support and reinforce the new role patterns.
D)  repeating the change process a second time, because the first attempt to freeze the changes were unsuccessful.
E)  producing a disequilibrium between the driving and restraining forces of change.F) All of the above
G) B) and D)

Question 5

The CEO of a small manufacturing company that employs 120 employees recently heard about future search conferences as a means to bring about organizational change.The CEO wants to use one of these conferences to convince employees that they need to reduce costs to remain competitive.The CEO has asked you to explain to him the future search conference process and how well it might work for the company.

Accepted Answer

The answer to this question has two part...

Question 6

Which of the following statements about organizational change interventions is FALSE?

Accepted Answer

A)  Ethical issues are rarely a concern with organizational change interventions.
B)  Organizational change activities that work well in North America may not work as well in Asia.
C)  Organizational change techniques in North America view change as linear, punctuated by tension and conflict.
D)  Organizational change interventions that encourage open dialogue and conflict tend to work better in cultures with low power distance and low collectivism.
E)  Organizational change interventions that encourage open dialogue and conflict may threaten individual privacy rights.F) A) and B)
G) C) and D)

Question 7

Action research is:

Accepted Answer

A)  the theoretical foundation for appreciative inquiry.
B)  a form of teambuilding.
C)  a highly participative process of planned change.
D)  a social structure created alongside the formal organization for the purpose of refreezing the desired conditions.
E)  None of the above.F) D) and E)
G) B) and C)

Question 8

In organizational change, future search conferences are used mainly to:

Accepted Answer

A)  coerce employees to accept the change.
B)  involve employees and build commitment to the change process.
C)  give executives the opportunity to negotiate with employees to accept the changes.
D)  train employees in the skills required for the change process.
E)  refreeze the desired conditions.F) D) and E)
G) A) and E)

Question 9

Action research is the process of determining whether the change process is ethical or not.

Accepted Answer

A) True 
 B)False

Question 10

Change agents should introduce new rewards and information systems to:

Accepted Answer

A)  unfreeze the status quo.
B)  begin the process of appreciative inquiry.
C)  avoid action research.
D)  refreeze the desired conditions.
E)  Do only 'A' and 'C'.F) D) and E)
G) A) and E)

Question 11

According to force field analysis, organizational change is more likely to occur by:

Accepted Answer

A)  increasing the driving forces and decreasing the restraining forces.
B)  decreasing the process forces and increasing the driving forces.
C)  increasing the driving forces and increasing the restraining forces.
D)  increasing both the driving forces and the restraining forces.
E)  Force field analysis says that none of these will assist organizational change.F) B) and D)
G) D) and E)

Question 12

The highest priority and first strategy required for any organizational change is to:

Accepted Answer

A)  fire several senior executives in the organization.
B)  introduce stress management counseling.
C)  train employees who do not possess the skills required under the new conditions.
D)  communicate the need for change and keep employees informed about what they can expect from the change effort.
E)  negotiate a new set of relations among those who will clearly lose out from the change.F) None of the above
G) B) and D)

Question 13

To reduce the restraining forces, which of the following should be applied in the order presented?

Accepted Answer

A)  Communicate, negotiate, involve.
B)  Coerce, negotiate, manage stress.
C)  Train, involve, communicate.
D)  Communicate, learn, involve.
E)  Involve, negotiate, coerce.F) None of the above
G) A) and B)

Question 14

Some organizational scholars suggest that 'resistance to change' actually represents:

Accepted Answer

A)  symptoms of underlying restraining forces that needs to be removed.
B)  incidents in which employees are happy with the status quo and do not want any change in their organization.
C)  the change agent's distorted perceptions of employee behavior based on their own doubts about the success of the change process.
D)  indications that change is not required in the organization.
E)  All of the above.F) A) and B)
G) C) and E)

Question 15

Coercion should never be used to manage change in organizations.

Accepted Answer

A) True 
 B)False

Question 16

In Lewin's force field analysis model, refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.

Accepted Answer

A) True 
 B)False

Question 17

Suppose that a coalition of employees will clearly lose out from a proposed change and they have enough power to cause the change effort to fail.Assuming that the change effort can proceed slowly, the preferred strategy for dealing with this resistance to change is:

Accepted Answer

A)  communication
B)  employee involvement
C)  stress management
D)  negotiation
E)  coercionF) All of the above
G) A) and D)

Question 18

Quantum change is most commonly applied in conjunction with employee involvement.

Accepted Answer

A) True 
 B)False

Question 19

Comment on and explain the accuracy of the following statement: "Rewards, information technology and other organizational systems may be both a friend and foe of organizational change."

Accepted Answer

This statement is generally True: Organi...

Question 20

Employees tend to resist change when:

Accepted Answer

A)  they work in a place where rewards and other control systems are incongruent with the new state of affairs.
B)  they perceive that the new state of affairs will have higher direct costs or lower benefits than the existing situation.
C)  they perceive that they lack the necessary skills required in the new state of affairs.
D)  All of the above.
E)  Only 'B' and 'C' cause employees to resist change.F) All of the above
G) A) and B)

Exam 15: Organizational Change

The highest priority and first strategy required for any organizational change is to:

Correct Answer
verified

According to force field analysis, organizational change is more likely to occur by:

Correct Answer
verified

Comment on and explain the accuracy of the following statement: "Rewards, information technology and other organizational systems may be both a friend and foe of organizational change."

Correct Answer
verified
This statement is generally True: Organi...
View Answer

In Lewin's force field analysis model, refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.

Correct Answer
verified

Quantum change is most commonly applied in conjunction with employee involvement.

Correct Answer
verified

Employees tend to resist change when:

Correct Answer
verified

The force field analysis model includes all of the following EXCEPT:

Correct Answer
verified

Action research is the process of determining whether the change process is ethical or not.

Correct Answer
verified

To reduce the restraining forces, which of the following should be applied in the order presented?

Correct Answer
verified

The four stages of appreciative inquiry, in order, are:

Correct Answer
verified

Refreezing refers to:

Correct Answer
verified

Action research is:

Correct Answer
verified

Change agents should introduce new rewards and information systems to:

Correct Answer
verified

Some organizational scholars suggest that 'resistance to change' actually represents:

Correct Answer
verified

Suppose that a coalition of employees will clearly lose out from a proposed change and they have enough power to cause the change effort to fail.Assuming that the change effort can proceed slowly, the preferred strategy for dealing with this resistance to change is:

Correct Answer
verified

Correct Answer
verified
The answer to this question has two part...
View Answer

Coercion should never be used to manage change in organizations.

Correct Answer
verified

In organizational change, future search conferences are used mainly to:

Correct Answer
verified

According to some experts, the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Correct Answer
verified

Which of the following statements about organizational change interventions is FALSE?

Correct Answer
verified

Exam 15: Organizational Change

The highest priority and first strategy required for any organizational change is to:

Correct AnswerverifiedShow Answer

According to force field analysis, organizational change is more likely to occur by:

Correct AnswerverifiedShow Answer

Comment on and explain the accuracy of the following statement: "Rewards, information technology and other organizational systems may be both a friend and foe of organizational change."

Correct AnswerverifiedThis statement is generally True: Organi...View AnswerShow Answer

In Lewin's force field analysis model, refreezing occurs when the organization's systems and structures are aligned with the desired behaviors.

Correct AnswerverifiedShow Answer

Quantum change is most commonly applied in conjunction with employee involvement.

Correct AnswerverifiedShow Answer

Employees tend to resist change when:

Correct AnswerverifiedShow Answer

The force field analysis model includes all of the following EXCEPT:

Correct AnswerverifiedShow Answer

Action research is the process of determining whether the change process is ethical or not.

Correct AnswerverifiedShow Answer

To reduce the restraining forces, which of the following should be applied in the order presented?

Correct AnswerverifiedShow Answer

The four stages of appreciative inquiry, in order, are:

Correct AnswerverifiedShow Answer

Refreezing refers to:

Correct AnswerverifiedShow Answer

Action research is:

Correct AnswerverifiedShow Answer

Change agents should introduce new rewards and information systems to:

Correct AnswerverifiedShow Answer

Some organizational scholars suggest that 'resistance to change' actually represents:

Correct AnswerverifiedShow Answer

Suppose that a coalition of employees will clearly lose out from a proposed change and they have enough power to cause the change effort to fail.Assuming that the change effort can proceed slowly, the preferred strategy for dealing with this resistance to change is:

Correct AnswerverifiedShow Answer

Correct AnswerverifiedThe answer to this question has two part...View AnswerShow Answer

Coercion should never be used to manage change in organizations.

Correct AnswerverifiedShow Answer

In organizational change, future search conferences are used mainly to:

Correct AnswerverifiedShow Answer

According to some experts, the subtle forms of resistance create the greatest obstacles to change because they are not as visible.

Correct AnswerverifiedShow Answer

Which of the following statements about organizational change interventions is FALSE?

Correct AnswerverifiedShow Answer

Correct Answer
verified

Correct Answer
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Correct Answer
verified
This statement is generally True: Organi...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
The answer to this question has two part...
View Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
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