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Exam 13: Project Stakeholder Management

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Question 1

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 A(n) _____ stakeholder is aware of the project yet resistant to change.

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Question 2

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 What is a stakeholder register and what information must be included in it?

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A simple way to document basic information on project stakeholders is by creating a stakeholder register. This document can take various forms and include the following information: • Identification information: The stakeholders' names, positions, locations, roles in the project, and contact information. • Assessment information: The stakeholders? ' major requirements and expectations, potential influences, and phases of the project in which stakeholders have the most interest. • Stakeholder classification: Is the stakeholder internal or external to the organization? Is the stakeholder a supporter of the project or resistant to it?

Question 3

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 The _____ is a formal or informal document that helps project teams to effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

 The project team must take corrective action if stakeholders with _____ are categorized as resistant or unaware.

 Though stakeholders cannot be controlled, their level of engagement can be monitored.

 One of the main outputs of the _____ process are change requests.

 A leading stakeholder is one who is aware of the project and is neither supportive nor resistant to it.

 Key stakeholders need not be invited to participate in a kick-off meeting.

 After identifying and analyzing stakeholders, the project manager and team should develop a(n) ______ to help them effectively engage stakeholders and make sure that good decisions are made throughout the life of the project.

 The stakeholder register is the output of the _____ stakeholders process of project stakeholder management.

 The main output of the identifying stakeholders process is the _____.

 Groups representing consumer, environmental, or other interests can be identified as project stakeholders.

 Communication and interpersonal skills are important for successful project stakeholder management.

 Project stakeholder management is completely unrelated to communications and resource management.

 The project sponsor, project team and the support staff would be the _____ project stakeholders.

 The main output of which process is the stakeholder register?

 Which is the new knowledge area identified by the Project Management Institute?

 _____ can be perceived as enemies or allies by stakeholders depending on the outcomes of a project.

 The stakeholder management plan is always a formal document.

 Identify and describe the processes involved in project stakeholder management.