Question 1

In health care, the Lean methodology defines waste as which of the following?

Accepted Answer

A)   Overproduction and inventory
B)   Motion and transportation
C)   Overprocessing and waiting
D)   Defects and underutilization of staff
E)   Overproduction, inventory, overprocessing, and waitingF)  All of these are correct.G) All of the above
H) A) and C)

Question 2

Statistical Process Control focuses on controlling:

Accepted Answer

A)   inputs.
B)   outcomes.
C)   variation.
D)   causes
E)   None of these is correct.F) A) and E)
G) None of the above

Question 3

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Accepted Answer

A)   Process analysis
B)   Process mapping
C)   Fishbone diagram
D)   Data collection
E)   Geographical mappingF) B) and D)
G) B) and E)

Question 4

"The right service is provided badly and an avoidable complication reduces the benefit the patient receives" is the definition of which of the following terms?

Accepted Answer

A)   Abuse
B)   Overuse
C)   Underuse
D)   Misuse
E)   None of these is correct.F) B) and D)
G) A) and C)

Question 5

Lean is an improvement methodology based on which of the following?

Accepted Answer

A)   Reduction of defects
B)   Reduction of waste
C)   Reduction of fat
D)   Reduction of variabilityE) B) and D)
F) None of the above

Question 6

"Failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

Accepted Answer

A)   Abuse
B)   Overuse
C)   Misuse
D)   Underuse
E)   None of these is correct.F) A) and E)
G) C) and D)

Question 7

Avedis Donabedian defined health care quality as having which of the following components?

Accepted Answer

A)   The social management of health and illness
B)   The ethical principles that govern the conduct of affairs in general and the health care enterprise in particular
C)   The quality of the nursing education
D)   The amenities of care
E)   Both the ethical principles that govern the conduct of affairs in general and the health care enterprise in particular and the amenities of careF) C) and E)
G) B) and E) E

Question 8

Within the FOCUS-PDCA model, the letter U represents:

Accepted Answer

A)   flowcharting the process and documenting the sequence of activities.
B)   determining the quality improvement process to implement.
C)   organizing a team.
D)   finding a process to improve.
E)   identifying measures, collecting data, and analyzing them.F) A) and B)
G) A) and C)

Question 9

Define complexity science and give an example.

Accepted Answer

Complexity science: the study of Complex...

Question 10

Define the following components of the five principles of high reliability, and provide an example of each: preoccupation with failure, reluctance to simplify, and sensitivity to operations.

Accepted Answer

Preoccupation with failure: a state of m...

Question 11

The term effectiveness of clinical care can be addressed with which of the following questions?

Accepted Answer

A)   Are things done?
B)   Are the right things done?
C)   What are the right things to do?
D)   Was the clinical procedure done correctly?
E)   None of these is correct.F) C) and D)
G) None of the above B

Question 12

Which aspect of quality does CQI focus upon to improve quality?

Accepted Answer

A)   Outcome
B)   Structure
C)   Process
D)   Both outcome and structure
E)   Both structure and processF) A) and B)
G) All of the above

Question 13

______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

Accepted Answer

A)   Greenbelts R Us
B)   Business Process Reengineering
C)   FOCUS-PDCA
D)   Six Sigma
E)   Shewhart or Deming CycleF) B) and D)
G) All of the above D

Question 14

What do the four letters in the PDCA Model represent?

Accepted Answer

A)   Plan-Design-Check-Act
B)   Plan-Design-Control-Achieve
C)   Plan-Drawn-Click-Act
D)   Plan-Do-Check-Act
E)   None of these is correct.F) B) and D)
G) A) and D)

Question 15

Good measurement requires all of the following, except:

Accepted Answer

A)   measurement variation.
B)   rigorous definition of concept to be measured.
C)   reliable measurement.
D)   valid measurement.
E)   Good measurement requires all of these.F) B) and E)
G) None of the above

Question 16

The Force Field Diagram is useful in which of the following?

Accepted Answer

A)   Data analysis
B)   Visual management
C)   Change management
D)   Root cause analysis
E)   None of these is correct.F) D) and E)
G) A) and B)

Question 17

Define underutilization of staff and give an example.

Accepted Answer

Underutilization of staff: not using sta...

Exam 7: Quality and Performance Improvement Basics

In health care, the Lean methodology defines waste as which of the following?

Correct Answer
verified

Statistical Process Control focuses on controlling:

Correct Answer
verified

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Correct Answer
verified

"The right service is provided badly and an avoidable complication reduces the benefit the patient receives" is the definition of which of the following terms?

Correct Answer
verified

Lean is an improvement methodology based on which of the following?

Correct Answer
verified

"Failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

Correct Answer
verified

Avedis Donabedian defined health care quality as having which of the following components?

Correct Answer
verified
E

Within the FOCUS-PDCA model, the letter U represents:

Correct Answer
verified

Define complexity science and give an example.

Correct Answer
verified
Complexity science: the study of Complex...
View Answer

Define the following components of the five principles of high reliability, and provide an example of each: preoccupation with failure, reluctance to simplify, and sensitivity to operations.

Correct Answer
verified
Preoccupation with failure: a state of m...
View Answer

The term effectiveness of clinical care can be addressed with which of the following questions?

Correct Answer
verified
B

Which aspect of quality does CQI focus upon to improve quality?

Correct Answer
verified

______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

Correct Answer
verified
D

What do the four letters in the PDCA Model represent?

Correct Answer
verified

Good measurement requires all of the following, except:

Correct Answer
verified

The Force Field Diagram is useful in which of the following?

Correct Answer
verified

Define underutilization of staff and give an example.

Correct Answer
verified
Underutilization of staff: not using sta...
View Answer

Exam 7: Quality and Performance Improvement Basics

In health care, the Lean methodology defines waste as which of the following?

Correct AnswerverifiedShow Answer

Statistical Process Control focuses on controlling:

Correct AnswerverifiedShow Answer

Which of the following quality improvement techniques helps to identify and organize the possible cause for a problem in a structured format?

Correct AnswerverifiedShow Answer

"The right service is provided badly and an avoidable complication reduces the benefit the patient receives" is the definition of which of the following terms?

Correct AnswerverifiedShow Answer

Lean is an improvement methodology based on which of the following?

Correct AnswerverifiedShow Answer

"Failure to provide a service whose benefit is greater than its risk" is the definition of which of the following terms?

Correct AnswerverifiedShow Answer

Avedis Donabedian defined health care quality as having which of the following components?

Correct AnswerverifiedE

Within the FOCUS-PDCA model, the letter U represents:

Correct AnswerverifiedShow Answer

Define complexity science and give an example.

Correct AnswerverifiedComplexity science: the study of Complex...View AnswerShow Answer

Define the following components of the five principles of high reliability, and provide an example of each: preoccupation with failure, reluctance to simplify, and sensitivity to operations.

Correct AnswerverifiedPreoccupation with failure: a state of m...View AnswerShow Answer

The term effectiveness of clinical care can be addressed with which of the following questions?

Correct AnswerverifiedB

Which aspect of quality does CQI focus upon to improve quality?

Correct AnswerverifiedShow Answer

______ employs a structured process called DMAIC, which stands for Define, Measure, Analyze, Improve, and Control.

Correct AnswerverifiedD

What do the four letters in the PDCA Model represent?

Correct AnswerverifiedShow Answer

Good measurement requires all of the following, except:

Correct AnswerverifiedShow Answer

The Force Field Diagram is useful in which of the following?

Correct AnswerverifiedShow Answer

Define underutilization of staff and give an example.

Correct AnswerverifiedUnderutilization of staff: not using sta...View AnswerShow Answer

Correct Answer
verified

Correct Answer
verified

Correct Answer
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Correct Answer
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Correct Answer
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Correct Answer
verified

Correct Answer
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E

Correct Answer
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Correct Answer
verified
Complexity science: the study of Complex...
View Answer

Correct Answer
verified
Preoccupation with failure: a state of m...
View Answer

Correct Answer
verified
B

Correct Answer
verified

Correct Answer
verified
D

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified

Correct Answer
verified
Underutilization of staff: not using sta...
View Answer