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Exam 14: Management, Motivation, and Leadership: Bringing Business to Life

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Question 61

Multiple Choice

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In the context of Maslow's hierarchy of needs theory, _____ are an example of a social need at the workplace.

A) security measures
B) promotions
C) creative job profiles
D) department outings

E) B) and C)
F) None of the above

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Question 62

Multiple Choice

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In a SWOT analysis, opportunities:

A) include factors like new government regulations.
B) include factors like proven management teams.
C) are factors that are external to the firm but can still affect its performance.
D) are factors that are internal to the firm and over which the firm has a great deal of control.

E) A) and C)
F) B) and C)

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Question 63

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An organization's mission statement is usually a complex document that provides a detailed description of the principles that guide the organization and the way those principles should be applied to its major business initiatives.

Many companies use a(n) _____ to evaluate where they stand relative to the competition.

Every two weeks Aaron calls his team together and asks them to report on how their part of the project is going. Aaron's company is developing three new theme parks over the next two years. This is a mass undertaking with ten well­documented objectives that will serve as indicators for successful completion. Aaron's effort is part of the controlling function of management.

Which of the following, in the context of a company's operations, involves strategic planning?

Theory Y managers tend to believe that workers usually lack the intelligence and motivation to perform complex jobs.

Lucy works for TechNotions, Inc. Her company has offered her the chance to participate in some specialized training that will render her new technical skills. TechNotion's emphasis on training is likely to increase Lucy's motivation.

Frank is a U.S. Marine platoon sergeant. His job is to lend support to the commanding officer of his platoon in leading a unit that engages directly with the enemy during war. What is Frank's role in the management hierarchy?

Employee training is a noncash motivational tactic gaining momentum across the economy in response to the growing array of complex skills needed by the workforce.

Planning determines the structure for individual jobs and the overall organization.

Development of a firm's mission is part of the operational planning process.

Douglas McGregor suggested that managers should adopt a Theory Y view if they want to:

According to equity theory, a worker's response to perceived inequity involves trying to change the system or changing his or her own work habits.

Expectancy theory suggests that employees will be motivated if they believe their effort will lead to performance and that performance will lead to a meaningful reward.

_____ assumes that challenging, creative work will motivate employees to do their best.

Jerry, a manager at Walter & Greene Inc., strongly believes that his subordinates seek responsibility; have creativity, imagination and ingenuity; and can exercise self­direction To meet company goals. Jerry is clearly a _____ manager.

A firm that often works on special projects requiring the cooperation of people from several different functional areas would likely prefer a line organization for these projects.

Juan Ramirez believes that the workers he manages are intelligent, creative, and hardworking. He is convinced that managers receive satisfaction from their work and that all he needs to do is provide support and encouragement. Juan's attitude is more consistent with Theory Y views of workers than with Theory X views.

Zach recently graduated in journalism and landed a job at a large national newspaper. This job will help him move out of his parents' home and take care of his basic needs. According to Maslow's hierarchy of needs theory, which of the following needs will Zach seek to satisfy next?